The PACS Support Specialist plays a critical role in supporting the daily operations of the Picture Archiving and Communication System (PACS) to ensure seamless functionality and accessibility for radiologists, clients, and other healthcare professionals. This role focuses on troubleshooting, user support, and basic system maintenance, serving as the first point of contact for PACS-related issues. The PACS Support Specialist works closely with the PACS Administrator to maintain the integrity of the imaging data and to support the overall functionality of the PACS system for all existing and onboarding clients.

Participation in the organization’s 24x7x365 on-call rotation.

Job Functions

• Monitor the PACS system daily to ensure optimal performance and availability
• Assist with the integration of PACS with other radiology and healthcare systems, including RIS (Radiology Information System) and EHR (Electronic Health Records)
• Support the management of HL7 messages, particularly ORM (Order Entry) and ORU (Observation Result) messages, under the direction of the PACS Administrator
• Provide first-level support for PACS-related issues, including troubleshooting and resolving basic technical problems
• Assist radiologists, technicians, and other medical staff with PACS system inquiries and usage
• Escalate complex issues to the PACS Administrator and coordinate with vendors when necessary
• Ensure accurate and secure storage, retrieval, and transfer of imaging data within the PACS system
• Assist with regular data integrity checks and audits as directed by the PACS Administrator
• Support the implementation of security measures, such as data encryption and user access controls, to protect patient information
• Maintain and update documentation for PACS processes, including user manuals, troubleshooting guides, and standard operating procedures
• Assist in training users on the proper use of the PACS system and related imaging technologies
• Contribute to the organization’s knowledge base by documenting solutions and sharing insights with the team
• Work closely with the PACS Administrator and IT staff to address system
• needs and implement enhancements
• Participate in cross-departmental meetings to understand user requirements and provide feedback on system performance
• Coordinate with vendors and service providers to resolve issues and ensure that service-level agreements (SLAs) are met

Preferred Talents

• Experience with PACS systems, including troubleshooting, basic configuration, and user support
• Understanding of radiology workflows and imaging modalities (CT, MRI, X-ray) and how they interact with PACS systems
• Ability to diagnose and resolve basic technical issues efficiently, with a methodical approach to troubleshooting
• Strong verbal and written communication skills, with the ability to assist non-technical users effectively
• Meticulous approach to managing imaging data and performing system audits to ensure accuracy and compliance
• Familiarity with DICOM standards, HL7 protocols, and medical imaging workflows
• Basic knowledge of Windows Server, SQL databases, PostgreSQL databases, and networking concepts as they relate to PACS
• Relevant certifications such as PACS Fundamentals Certification or other industry- recognized credentials
• Hands-on experience with OnePacs or Intelerad

Qualifications

• Associate’s degree in information technology, Healthcare IT, or a related field, or equivalent experience
• 2-4+ years of experience in healthcare IT, with a focus on PACS or radiology systems

Benefits Package

• Medical insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid 
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness and Accident 
• 401K and Profit sharing 
• Paid Time Off

Job Title: PACS Support Specialist 

Status: Non-Exempt, Hourly 

Position Type: Full Time, Monday – Friday, 8am -5pm

Work Location: Omaha, NE

Reports to: Director of Information Technology Services

Supervises Direct Reports: No 

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The Physician Privileging Specialist (PPS) is responsible for completing the privileging processes for physician radiologists of Real Radiology. The PPS ensures that facility medical privileges are submitted appropriately and checks the status of privilege applications for assigned facilities. The PPS will report directly to the Physician Services Manager.

Essential Job Functions

• Obtain and complete facility privilege applications for both initial and renewals as requested by Physician Privileging Ambassadors
• Proof all applications and prepare for signatures from physician
• Obtain fees from accounting as needed to complete submissions
• Request verifications to be sent directly back to facilities as needed
• Stay updated on facility privileging requirements for assigned facilities
• Develop relationships with key personnel at privileging facilities
• Communicate with facilities to identify application deficiencies and submit corrections as needed or determine expected timing of issuance
• Document all actions in system provide and maintain accurate information
• Escalate issues to management as necessary
• Other tasks as assigned by management

Preferred Talents

• Strong organizational skills and close attention to detail
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Adaptability, flexibility, and comfortable working in a fast-paced environment

Qualifications

• High school diploma or equivalent
• 2 years’ experience in privileging and/or credentialing process
• Strong communication skills will be communicating to internal and external constituents
• Strong computer skills ability to work with databases and spreadsheets

Benefits Package 

• Medical insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid 
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness and Accident 
• 401K and Profit sharing 
• Paid Time Off

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The Physician Services Administrator is responsible for assisting the Physician Services department, ensuring applications and requests are completed. 

Job Functions

• Compile information for applications
• Assist with privilege and license applications
• Assist with follow-up requests
• Request verifications
• Obtain fees from accounting to complete submissions
• Communicate with facilities and state boards for application deficiencies
• Maintain accurate information, documenting in system
• Escalate issues to management as necessary
• Other tasks as assigned

Preferred Talents

• Strong organizational skills
• Attention to detail
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Adaptability, flexibility, and comfortable working in a fast-paced environment
• Strong computer skills – ability to work with databases and spreadsheets

Qualifications

• High school diploma or equivalent

Benefits Package 

• Medical insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid 
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness and Accident 
• 401K and Profit sharing 
• Paid Time Off

Job Title: Physician Services Administrator 

Status: Non-Exempt, Hourly 

Position type: Full Time, Monday – Friday office hours

Work Location: Omaha, NE

Reports to: Physician Services Supervisor

Supervises Direct Reports: No 

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The Support Analyst role encompasses a range of key duties, with a primary focus on workstation management and addressing level 1/2 support tickets. The Support Analyst will undertake workstation configuration and repair tasks while delivering crucial technical assistance to radiologists, customers, and staff members. Creative problem-solving will be essential, while maintaining adherence to established processes.

This role presents an opportunity to gain familiarity with Real Radiology’s comprehensive IT ecosystem. Additionally, there may be instances where the Support Analyst is called upon to serve as an escalation point for Level 1 Operations support staff, contributing to a cohesive support framework. This position’s schedule is Saturday to Wednesday, 2pm – 11pm CST, including a 24×7 on call rotation and hybrid work arrangement.

Essential Job Functions

• Ensure efficient setup, upgrade, and maintenance of desktops, laptops, and other end-user devices
• Diagnose and troubleshoot desktop, laptop, and peripheral issues with a focus on minimizing downtime
• Resolve technical issues related to specialized medical teleradiology software, ensuring continuous operation
• Identify, troubleshoot, and resolve hardware and software issues with a methodical approach
• Provide remote support to users through standard IT tools (e.g., remote desktop software, ticketing systems)
• Administer user accounts and manage endpoints to ensure secure and appropriate access
• Track and manage IT inventory, ensuring accuracy and accountability
• Support daily IT operations, promptly addressing technical issues to maintain service continuity
• Adapt to evolving technology needs and perform additional tasks as required

Preferred Talents

• Proficiency in understanding and interpreting technical documentation, including safety regulations and operating procedures
• Strong communication skills, with the ability to effectively present information to customers and colleagues
• Demonstrated ability to follow detailed written and oral instructions
• Critical thinking to problem- solve
• Strong multitasking skills, with the ability to prioritize tasks and seek help when needed
• Proficiency in Entra, M365, and other administrative tools within the M365 ecosystem
• Experience in user account management and access provisioning, ensuring compliance with security policies
• Intermediate troubleshooting skills for a variety of software platforms and hardware issues, with a focus on root cause analysis
• Strong competence in resolving technical issues within Windows and OSX-based operating systems

Qualifications

• Associate’s degree (A.A.) in Information Technology, Computer Science, or a related field, or equivalent experience and training; preference for those with three or more years in IT Service Desk or Managed Service Provider environments
• Experience in IT Service Desk or Managed Service Provider environments is highly preferred

Benefits Package 

• Medical Insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid!
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness
• Voluntary Accident 
• 401K and Profit sharing 
• Paid Time Off

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The Senior Support Analyst role encompasses a range of key duties, with a primary focus on end-to-end user management and addressing level 2/3 support tickets. This position is responsible for workstation configuration and repair tasks while delivering crucial technical assistance to radiologists, customers, and staff members. Creative problem-solving will be essential, all while maintaining adherence to established processes.

Additionally, the Senior Support Analyst will serve as an escalation point for Level 1 Operations support staff & Level 2 Service Desk support staff, contributing to a cohesive support framework. This position includes participating in our 24x7x365 on-call rotation, a hybrid work arrangement out of our Omaha, Nebraska headquarters, and hours of Saturday through Wednesday,10pm – 7am CST.

Essential Job Functions

• Set up, upgrade, and maintain desktops and laptops efficiently
• Troubleshoot common desktop and laptop issues with expertise
• Resolve problems with specialized medical teleradiology software
• Identify and fix hardware and software problems effectively
• Help remote users using standard tools
• Manage user accounts and endpoints for proper access
• Keep track of inventory thoroughly
• Support daily operations and fix technical issues
• Perform other assigned duties as needed
• Participate in tasks aligned with projects, following directives from the IT leadership team
• Develop and maintain instructional documentation in Confluence, designed for utilization by IT support analysts

Preferred Talents

• Understand, interpret, and follow documents such as safety regulations, operating instructions, and procedure manuals
• Ability to critically think through detailed instructions, both written and oral
• Effectively multitask and seek assistance when necessary
• Familiarity with Entra AD, M365, and AWS experience is a plus
• Extensive familiarity with utilizing a trouble ticket system and documentation software
• Hands-on proficiency in managing RMM and MDM platforms, with a preferred background in Intune
• Experience performing fundamental user maintenance, including access provisioning
• Advanced troubleshooting capabilities across a range of software platforms, including MacOS and Windows, as well as potential hardware challenges
• Clear understanding of network principles and terminology
• Vulnerability management for endpoints via Defender and Purview
• Clinical Expertise in PACS and Imaging Systems: Strong familiarity with PACS, imaging modalities, DICOM, EMR, HL7 integrations, ORM, and ORU standards
• Preferred Software Knowledge: Experience with OnePacs and/or OsiriX is advantageous, but not mandatory
• Dictation Software: proficiency in any dictation software is preferred
• Network Traffic Understanding: basic knowledge of network traffic flow, specifically related to image transfers between source and destination systems

Qualifications

• Associate’s degree or equivalent from a two-year college or technical school; alternatively, five or more years of relevant experience and/or training; or an equivalent blend of education and experience
•  Experience in a Service Desk or Managed Service Provider support environment

Benefits Package 

• Medical insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid 
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness and Accident 
• 401K and Profit sharing 
• Paid Time Off

Job Title: Senior Support Analyst

Reports To: Endpoint Services Supervisor

Status: Non- exempt, hourly

Position Type: Full-Time

Work Location: Omaha, NE/Hybrid

Supervises Direct Reports: No

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The Senior Support Analyst role encompasses a range of key duties, with a primary focus on end-to-end user management and addressing level 2/3 support tickets. This position is responsible for workstation configuration and repair tasks while delivering crucial technical assistance to radiologists, customers, and staff members. Creative problem-solving will be essential, all while maintaining adherence to established processes.

Additionally, the Senior Support Analyst will serve as an escalation point for Level 1 Operations support staff & Level 2 Service Desk support staff, contributing to a cohesive support framework. This position includes participating in our 24x7x365 on-call rotation, a hybrid work arrangement out of our Omaha, Nebraska headquarters, and hours of Wednesday through Sunday, 6 am – 3pm CST.

Essential Job Functions

• Set up, upgrade, and maintain desktops and laptops efficiently
• Troubleshoot common desktop and laptop issues with expertise
• Resolve problems with specialized medical teleradiology software
• Identify and fix hardware and software problems effectively
• Help remote users using standard tools
• Manage user accounts and endpoints for proper access
• Keep track of inventory thoroughly
• Support daily operations and fix technical issues
• Perform other assigned duties as needed
• Participate in tasks aligned with projects, following directives from the IT leadership team
• Develop and maintain instructional documentation in Confluence, designed for utilization by IT support analysts

Preferred Talents

• Understand, interpret, and follow documents such as safety regulations, operating instructions, and procedure manuals
• Ability to critically think through detailed instructions, both written and oral
• Effectively multitask and seek assistance when necessary
• Familiarity with Entra AD, M365, and AWS experience is a plus
• Extensive familiarity with utilizing a trouble ticket system and documentation software
• Hands-on proficiency in managing RMM and MDM platforms, with a preferred background in Intune
• Experience performing fundamental user maintenance, including access provisioning
• Advanced troubleshooting capabilities across a range of software platforms, including MacOS and Windows, as well as potential hardware challenges
• Clear understanding of network principles and terminology
• Vulnerability management for endpoints via Defender and Purview
• Clinical Expertise in PACS and Imaging Systems: Strong familiarity with PACS, imaging modalities, DICOM, EMR, HL7 integrations, ORM, and ORU standards
• Preferred Software Knowledge: Experience with OnePacs and/or OsiriX is advantageous, but not mandatory
• Dictation Software: proficiency in any dictation software is preferred
• Network Traffic Understanding: basic knowledge of network traffic flow, specifically related to image transfers between source and destination systems

Qualifications

• Associate’s degree or equivalent from a two-year college or technical school; alternatively, five or more years of relevant experience and/or training; or an equivalent blend of education and experience
•  Experience in a Service Desk or Managed Service Provider support environment

Benefits Package 

• Medical insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid 
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness and Accident 
• 401K and Profit sharing 
• Paid Time Off

Job Title: Senior Support Analyst

Reports To: Endpoint Services Supervisor

Status: Non- exempt, hourly

Position Type: Full-Time

Work Location: Omaha, NE/Hybrid

Supervises Direct Reports: No

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Technical Proficiency and Troubleshooting:

• Oversee the provisioning, management, and troubleshooting of telecom services via Teams Voice, ensuring seamless communication support.
• Stay up to date with the latest endpoint management tools and techniques, applying this knowledge to improve service delivery.

Customer Service Orientation:

• Maintain a strong customer focus, ensuring that all interactions with radiologists, clients, and employees are handled with professionalism and a commitment to excellent service.
  • Foster a positive team environment that encourages collaboration and a customer-first mindset among team members.

Preferred Talents:

• Technical Expertise: Extensive experience with endpoint management, including deploying, configuring, and maintaining desktops, laptops, mobile devices, and related peripherals.
• Team Management: Proven experience in supervising and mentoring IT support staff, managing team performance, and handling escalations.
• Project Management: Experience in leading or participating in IT projects, especially those related to endpoint services, such as device rollouts or software updates.
• Process Improvement: Demonstrated experience in streamlining processes, improving efficiency, and implementing best practices within IT support teams.
• Service Management: Familiarity with IT service management (ITSM) frameworks like ITIL, including experience with incident, problem, and change management.
• Vendor Management: Experience in managing relationships with vendors, including evaluating products, negotiating contracts, and ensuring SLAs are met.

Qualifications:

• 7-10+ years of experience in IT required with at least 3-5+ years in a supervisory or leadership role.
• Professional or architect-level certifications are strongly preferred (CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, Apple Certified Support Professional, etc.)
• Experience with PowerShell required.
• Deep knowledge of Windows 11 and MacOS.
• Working knowledge of desktops, IP phones, servers, networking, storage, and cloud computing.

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As a Physician Ambassador, you will play a pivotal role in fostering collaboration, ensuring effective communication, and supporting the professional development of our radiologists. You will serve as a key liaison between radiologists and internal departments, contributing to the seamless operation and continuous improvement of our teleradiology services.

Essential Job Functions

• Serve as the primary point of contacts for radiologists related to
  • Compensation
  • Case Mix
  • Schedule
  • Productivity
  • Quality
• Address and facilitate communication for inquiries and other assignments
• Coordinate and oversee the onboarding process for new radiologists, including orientation and training
• Coordinate and oversee mentorship and CME, and other training.
• Collaborate with various internal departments, including scheduling, accounting, and IT, to help streamline processes and optimize workflow efficiency
• Manage and direct internal licensing and credentialing process to ensure radiologists maintain appropriate certifications
• Coordinate with insurance carriers and attorneys as necessary
• Proactively identify and address operational challenges or areas for improvement, gather feedback from radiologists and other stakeholders, and escalate issues to management as needed
• Other tasks as assigned by management

Preferred Talents

• Strong organizational skills and close attention to detail
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Adaptability, flexibility, and comfortable working in a fast-paced environment

Qualifications

• High school diploma or equivalent
• Prior experience in teleradiology, radiology, or other healthcare environment preferred

Benefits Package 

• Medical insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid 
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness and Accident 
• 401K and Profit sharing 
• Paid Time Off & Holidays

Job Title: Physician Ambassador 

Status: Exempt, Salaried 

Position Type: Full Time, Monday – Friday, office hours

Work Location: Omaha, NE

Reports to: Physician Engagement Manager

Supervises Direct Reports: No 

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