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The Operations Support specialist is critical in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role manages all aspects of the operations department to ensure the timely flow of Radiology studies in a 24/7 support environment. The schedule for this position is Thursday through Saturday, 7pm to 7:30 am CST. 

Job Functions

• Proofreads, amends, and updates reports per a quality assurance process
• Ensure studies are complete and prepared for radiologist interpretation, follow up with the site for missing information, images, and required documentation
• Professional communication with physicians, clients, and Operations team members
• Provide timely communication of critical findings and results reporting and complete the proper documentation in compliance with ACR and Joint Commission guidelines
• Provides Level Two phone support to internal and external customers
• Additional project-based responsibilities

Preferred Talents

• Strong communication skills, both verbal and written
• Excellent active listening skills with interpersonal and rapport-building skills
• Adaptability, flexibility, and comfortable working in fast-paced environments
• Creative, self-motivated, proactive, and confident nature with the ability to work remotely
• High attention to detail
• Ability to interact effectively with internal and external clients
• Possess an in-depth understanding of radiology medical terms, concepts, procedures, and modalities
• Demonstrates a well-organized time management process

Qualifications

• Graduate from an ARRT accredited School of Radiologic Technology (strongly preferred)
• Registered Radiology Technologist certificate (strongly preferred)
• 2-3 years of Customer Support experience preferred
• 2-3 years of telephone-based customer support preferred
• Previous experience in a training development role (strongly preferred)

 Benefits Package 

• Medical insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid 
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness and Accident 
• 401K and Profit sharing 
• Paid Time Off

Job Title: Operations Support Specialist 

Status: Non-Exempt, Hourly 

Position type: Full Time, weekends/nights

Work Location: Remote

Reports to: Operations Supervisor

Supervises Direct Reports: No 

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The Physician Scheduler is a role requiring an organized and detail-oriented professional with strong computer skills. This position manages the implementation and administration of all scheduling rules and requirements to ensure proper staffing, including physician vacation time, incentivized shifts, and other schedule related items.

Job Functions

• Administer scheduling software, keeping the system updated
• Remain updated on scheduling software functions
• Coordinate all physician scheduling
• Work with Physician Services department to maintain the proper credentialing, licensing, and facility information necessary to schedule appropriate coverage
• Communicate directly with physicians about their schedule
• Manage the communication and confirmation of incentivized shifts and communicate to the accounting department in a clear and succinct manner
• Provide timely management of physicians requesting shift changes and vacation requests
• Communicate scheduling to all stakeholders in the organization as necessary
• Provide timely communication of any changes to the schedule to affected parties
• Provide training and assistance to any peripheral users of the scheduling software
• Generate and distribute reporting as necessary
• Collaborate with operations team to incorporate and implement new or updated procedures

Preferred Talents

• Scheduling software experience preferred
• Excellent communication and people skills
• Keen attention to detail
• Collaborative/team player mindset
• Background and/or experience working in a healthcare environment
• Strong organizational and time management skills
• Adaptability, flexibility, and comfortable working in a fast-paced environment
• Professional work etiquette
• Computer and Microsoft suite

Qualifications

• Bachelor’s Degree preferred or equivalent experience in Physician Schedule management

Benefits Package 

• Medical insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid 
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness and Accident 
• 401K and Profit sharing 
• Paid Time Off & Holidays

Job Title: Physician Scheduler 

Status: Non-Exempt, Hourly 

Position Type: Full Time, Monday – Friday during office hours

Work Location: Omaha, NE

Reports to: Physician Engagement Scheduling Supervisor

Supervises Direct Reports: No 

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The Physician Licensing Specialist (PLS) is responsible for completing the licensing processes for physician radiologists of Real Radiology. The PLS ensures that state medical licenses are submitted appropriately and checks the status of license applications for assigned states. The PLS will report directly to the Physician Services Manager. 

Job Functions

• Obtain and complete state license applications for both initial and renewals as requested by Physician Licensing Ambassadors
• Proof all applications and prepare for signatures from physician
• Obtain fees from accounting to complete submissions
• Request verifications to be sent directly back to states
• Stay updated on State Board licensing requirements for assigned states
• Develop relationships with key personnel at licensing boards
• Communicate with State Boards to identify application deficiencies and submit corrections or determine expected timing of issuance
• Document all actions in system to provide and maintain accurate information
• Escalate issues to management
• Other tasks as assigned by management

Preferred Talents

• Strong organizational skills and close attention to detail
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Adaptability, flexibility, and comfortable working in a fast-paced environment
• Strong computer skills – ability to work with databases and spreadsheets

Qualifications

• High school diploma or equivalent
• 2 year’s licensing and/or credentialing experience

Benefits Package 

• Medical insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid 
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness and Accident 
• 401K and Profit sharing 
• Paid Time Off

Job Title: Physician Licensing Specialist

Status: Non-Exempt, Hourly

Position Type: Full Time, Monday – Friday office hours

Work Location: Omaha, NE

Reports To: Physician Services Supervisor

Direct Reports: No

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Position Summary

The Physician Privileging Specialist (PPS) is responsible for completing the privileging processes for physician radiologists of Real Radiology. The PPS ensures that facility medical privileges are submitted appropriately and checks the status of privilege applications for assigned facilities. The PPS will report directly to the Physician Services Manager.

Essential Job Functions

• Obtain and complete facility privilege applications for both initial and renewals as requested by Physician Privileging Ambassadors.
• Proof all applications and prepare for signatures from physician
• Obtain fees from accounting as needed to complete submissions
• Request verifications to be sent directly back to facilities as needed 
• Stay updated on facility privileging requirements for assigned facilities
• Develop relationships with key personnel at privileging facilities
• Communicate with facilities to identify application deficiencies and submit corrections as needed or determine expected timing of issuance
• Document all actions in system provide and maintain accurate information
• Escalate issues to management as necessary
• Other tasks as assigned by management

Preferred Talents

• Strong organizational skills and close attention to detail
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Adaptability, flexibility, and comfortable working in a fast-paced environment

Qualifications

• High school diploma or equivalent.
• 2 years’ experience in privileging and/or credentialing process.
• Strong communication skills will be communicating to internal and external constituents.
• Strong computer skills ability to work with databases and spreadsheets

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, speak, hear, and use their hands to type and/or take notes. The employee must have the ability to speak, see and hear other personnel and/or objects. They must also communicate both in oral and written form. Must be capable of using a telephone and computer keyboard. They must ability to lift to 10 lbs. Employee must have the ability to sit and work at a computer terminal for extended periods of time. They will be communicating with others to exchange information, and this is sedentary work that primarily involves sitting.

Work Schedule/ Hours

Primary Location Nebraska-Omaha (17310 Wright St., Ste 103, Omaha, NE 68130)

Job Type Full-time, Monday-Friday office hours schedule

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