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We are experts in teleradiology. Our team of physicians is supported by a team of operational professionals and experts who enable Real Radiology to provide the most efficient, and consistent teleradiology services in the industry.

Browse careers with Real Radiology.

Join us in building a modern teleradiology service powered by extraordinary support for our customers and radiologists.
Apply now for one of our following open positions:

Office Administrator

The Office Administrator oversees all administrative aspects of the office headquarters, assigned department tasks, and remote employee office needs. This role plays a critical part in administering employee perks, building maintenance, office supplies, shipments and coordination of office events. The Office Admin is responsible for ensuring the office runs efficiently. This position also supports the accounting department by performing administrative tasks for proper financial documentation.

The office Administrator is anticipated to start in January 2025. This position is full-time, non-exempt with regular office hours of 8am to 5pm, Monday to Friday.

Job Functions

Assist with accounts payable and receivable transactions, inputting transactions in QuickBooks Desktop and QuickBooks Online
Maintain accounting records for company and subcontractors
Reconcile credit charges to statements and maintain receipts
Communicate with customers regarding outstanding invoices
Assist with administrative department needs as requested
Organize weekly in-office lunch: plan, order, pickup and/or prepare delivery, place food setting, communicate to staff, clean up and store leftovers
Ensure fridges are properly stocked, working with outside vendor on ordering, stocking and discrepancies
Ensure in-office kitchen and cleaning supplies are in stock (napkins, utensils, cups, plates, dish tabs, dish soap, etc.), ordering as needed
Complete daily kitchen maintenance at end of day (clean sink, microwave and fridge, etc.)
Order and stock all office supplies, including specific employee requests, in-office and remote employees: printer paper, ink cartridges, and desk/office supplies
Process deliveries/shipments arriving by signing and distributing to appropriate department
Greet in-office guests, ensure they feel comfortable during their stay and guide them to the appropriate meeting location
Ensure all conference rooms are stocked and equipped, including cleanliness
Pickup and distribute daily mail
Schedule and order employee arrangements for services and special occasions
Schedule venues for office events, parties, and department team events
Ensure events are setup and run smoothly, adjusting to needs
Liaison between building management and in-office: HVAC, lights, bathrooms, doors
Record keeper of employee badges- assign, maintaining accurate documentation
Coordinate return of office equipment
Assist with marketing promotional materials as needed (printing/ordering)
Complete shipping/mailing requests as needed (certified mail)
Order department awards such as gift cards
Coordinate celebratory events: birthdays, work anniversaries, and promotions

Preferred Talents

Excellent communication and people skills
High level of integrity, confidentiality, and ethics
Critical thinking skills
Keen attention to detail
Willingness to provide concierge level of service
Technical awareness of standard office technology (print, label, scan) and Microsoft office suite
Experience using QuickBooks and/or QuickBooks Online
Strong organizational and time management skills
Ability to frequently and accurately communicate with employees and guests
Ability to sit, stand, lift and carry up to 20 lbs.
Ability to use vehicle for orders as needed

Preferred Qualifications

High School Diploma
2+ years’ experience in office admin, admin assistant or related field
1+ years’ experience in bookkeeping, accounting or related field

Benefits Package

Medical insurance: PPO, HDHP
Health Savings Account
Dental
Vision
Basic Life and AD&D- company paid
Voluntary Short-term disability
Voluntary Long-term disability
Voluntary Life and AD&D
Voluntary Critical Illness and Accident
401K and Profit sharing
Paid Time Off
Holiday

Job Title: Office Administrator

Status: Non-Exempt, Hourly

Position type: Full Time

Work Location: In Office

Reports to: Assistant Controller

Supervises Direct Reports: No

Apply

Accounting Intern

The Accounting Intern will support the finance team in day-to-day accounting operations. This role provides an excellent opportunity for students or recent graduates to gain hands-on experience in various accounting tasks, including bookkeeping, financial reporting, and data analysis. The intern will work closely with the accounting team to ensure accurate financial records, support month-end closing processes, and assist in the preparation of financial reports. This position is anticipated to start in January 2025.

Job Functions

Assist with the preparation and entry of journal entries into the accounting system
Support the accounts payable and receivable processes, including invoice processing and payment tracking
Help maintain and reconcile general ledger accounts
Assist in the preparation of financial statements and reports
Ensure accurate and timely data entry of financial transactions
Maintain financial records, including electronic filing and document management
Assist in the preparation of supporting documentation for audits
Support the month-end and year-end closing processes, including account reconciliations and financial reporting
Assist with the preparation of schedules and reports for internal and external audits
Help monitor and analyze company expenses, ensuring proper documentation and approval
Assist with expense reports and cost analyses
Participate in special accounting projects as assigned by the accounting team, including process improvement initiatives
Conduct research and analysis to support the accounting team in decision-making
Engage in learning opportunities to develop a deeper understanding of accounting principles and practices
Attend meetings and training sessions to gain insights into the overall financial operations of the company

Preferred Talents

Basic understanding of accounting principles and financial reporting
Proficiency in Microsoft Office, particularly Excel; familiarity with accounting software (e.g., QuickBooks, SAP)
Strong attention to detail and accuracy
Excellent organizational and time management skills
Ability to work independently and collaboratively in a team environment
Strong communication skills, both written and verbal

Preferred Qualifications

Currently pursuing a degree in Accounting, Finance, Business Administration, or a related field

Job Title: Accounting Intern

Department: Administration

Reports to: Chief Financial Officer

Status: Non-exempt, Hourly

Position type: Full time

Work Location: In Office

Supervises Direct Reports: No

Apply

Operations Supervisor

The Operations Supervisor is responsible for leading a cross functional team. This position oversees the workflow within the Picture Archiving and Communication System (PACS), coordinates teams scheduling, ensures processes and procedures are performed accurately and within compliance, and works closely with the Operations Supervisors team. This position is in Office, Monday to Thursday, 5:30am – 4pm.

Job Functions

Provide timely communication to both internal and external customers
Oversee the ongoing development of the Operations team members
Onboard new team members
Identify and implement standard workflow and best practices across all shifts
Backup to team and department
Effectively manage direct reports: assist in hiring process, training, development and monitoring performance
Delegate task and responsibilities
Perform leadership rounding on all direct reports to promote workflow changes, drive employee satisfaction and encourage collaboration
Provide expert assistance in the workflow queues
Manage department schedules to ensure appropriate coverage
Approve department timecards, ensuring accuracy for bi-weekly pay dates
Oversee time off requests
Complete annual evaluations and assist in creating goals in collaboration with upper management
Work collaboratively with peers and leadership on process improvement projects
Perform assigned projects and duties

Preferred Talents

Excellent communication and people skills
High level of integrity, confidentiality, and ethics
Critical thinking skills
Keen attention to detail
Computer skills; Microsoft Office Suite
Strong organizational and time management skills
Excellent active listening, interpersonal, and rapport building
Patient and empathetic attitude
Adaptability, flexibility, and comfortable working in fast-paced environment

Qualifications Preferred

ARRT accredited School of Radiologic Technology
Registered Radiology Technologist
Certifications:
Computed Tomography
Magnetic Resonance Imaging
Diagnostic Medical Sonographer
Nuclear Medicine Technologist
Mammographer
2+ years of Radiologic Technologist experience

Benefits Package

Medical insurance: PPO, HDHP
Health Savings Account
Dental
Vision
Basic Life and AD&D- company paid
Voluntary Short-term disability
Voluntary Long-term disability
Voluntary Life and AD&D
Voluntary Critical Illness and Accident
401K and Profit sharing
Paid Time Off

Apply

HR Training Coordinator

The HR Training Coordinator plays a vital role in supporting the training functions of Human Resources. This position will focus primarily on employee onboarding and training, in addition to assisting with the daily functions of Human Resources. The HR Training Coordinator works closely with the CFO to design and implement training to align company growth with employee learning and development.

The HR Training Coordinator is anticipated to start in January 2025. This position is full-time, non-exempt with regular office hours of 8am to 5pm, Monday to Friday.

Job Functions

Implement department training plan

Coordinate department trainings and onboarding

Maintain training library: manuals, references, testing and procedures

Ensure onboarding and trainings align with department needs and feedback

Evaluate training effectiveness

Maintain knowledge of training trends

Facilitate new hire orientation

Assist with performance reviews related to training

Communicate needs to maintain or improve job skills

Collaborate with HR on company events (holiday, town halls)

Maintain updated HR standards of operations

Pursue continued HR knowledge and development

Collaborate with HR team on projects

Support HR daily functions by completing assigned task

Preferred Talents

Excellent communication and people skills

High level of integrity, confidentiality, and ethics

Willingness to pursue HR and training knowledge

Strong critical thinking skills

Attention to detail

Positive collaborative mindset

Technical awareness of standard office technology

Basic knowledge of HR functions and training

Strong organizational and time management skills

Ability to plan, develop and execute training curriculum

Professional presentation skills

Preferred Qualifications

Bachelor’s degree in Human Resources, Business Administration, or related field

1 year experience in training, teaching or human resources

Benefits Package

Medical insurance: PPO, HDHP

Health Savings Account

Dental

Vision

Basic Life and AD&D- company paid

Voluntary Short-term disability

Voluntary Long-term disability

Voluntary Life and AD&D

Voluntary Critical Illness and Accident

401K and Profit sharing

Paid Time Off

Holiday

Job Title: HR Training Coordinator

Department: Administration

Reports to: CFO

Position type: Full Time

Work Location: In Office

Direct Reports: No

Apply

Support Analyst

The Support Analyst role encompasses a range of key duties, with a primary focus on workstation management and addressing level 1/2 support tickets. The Support Analyst will undertake workstation configuration and repair tasks while delivering crucial technical assistance to radiologists, customers, and staff members. Creative problem-solving will be essential, while maintaining adherence to established processes.

This role presents an opportunity to gain familiarity with Real Radiology’s comprehensive IT ecosystem. Additionally, there may be instances where the Support Analyst is called upon to serve as an escalation point for Level 1 Operations support staff, contributing to a cohesive support framework.

This position is in the office with a schedule of Saturday through Wednesday, 6am to 3pm, has a 24x7x365 on-call rotation, and availability for hybrid work arrangement.

Essential Job Functions

Ensure efficient setup, upgrade, and maintenance of desktops, laptops, and other end-user devices
Diagnose and troubleshoot desktop, laptop, and peripheral issues with a focus on minimizing downtime
Resolve technical issues related to specialized medical teleradiology software, ensuring continuous operation
Identify, troubleshoot, and resolve hardware and software issues with a methodical approach
Provide remote support to users through standard IT tools (e.g., remote desktop software, ticketing systems)
Administer user accounts and manage endpoints to ensure secure and appropriate access
Track and manage IT inventory, ensuring accuracy and accountability
Support daily IT operations, promptly addressing technical issues to maintain service continuity
Adapt to evolving technology needs and perform additional tasks as required

Preferred Talents

Proficiency in understanding and interpreting technical documentation, including safety regulations and operating procedures
Strong communication skills, with the ability to effectively present information to customers and colleagues
Demonstrated ability to follow detailed written and oral instructions
Critical thinking to problem- solve
Strong multitasking skills, with the ability to prioritize tasks and seek help when needed
Proficiency in Entra, M365, and other administrative tools within the M365 ecosystem
Experience in user account management and access provisioning, ensuring compliance with security policies
Intermediate troubleshooting skills for a variety of software platforms and hardware issues, with a focus on root cause analysi
Strong competence in resolving technical issues within Windows and OSX-based operating systems

Qualifications

Associate’s degree (A.A.) in Information Technology, Computer Science, or a related field, or equivalent experience and training; three or more years in IT Service Desk or Managed Service Provider environments
Experience in IT Service Desk or Managed Service Provider environments is highly preferred

Benefits Package

Medical Insurance: PPO, HDHP
Health Savings Account
Dental
Vision
Basic Life and AD&D- company paid!
Voluntary Short-term disability
Voluntary Long-term disability
Voluntary Life and AD&D
Voluntary Critical Illness
Voluntary Accident
401K and Profit sharing
Paid Time Off

Apply

Endpoint Services Supervisor

The Endpoint Services Supervisor is responsible for ensuring that the Service Desk team has the necessary resources and guidance to deliver exceptional support to radiologists, employees, and clients. This includes identifying team strengths and areas for improvement, and offering actionable recommendations to enhance efficiency, minimize errors, and increase stakeholder satisfaction.

In addition to managing the team, the supervisor must be a highly skilled technician capable of investigating and resolving Level 3 support tickets. This technical proficiency also extends to designing and implementing workstation standards and solutions tailored to the specific needs of various departments.

The supervisor is also responsible for conducting post-incident reviews to assess whether issues require a broader, organization-wide response. Additionally, the role involves providing after-hours on-call support for second and third-shift Service Desk Analysts and maintaining the on-call rotation schedule.

Another key responsibility is determining the appropriate workstation standards for each department and ensuring there is an adequate supply of equipment to meet both current and future operational needs.

This position is office-based, with a standard schedule of Monday to Friday, 8am to 5pm. It also includes participation in a 24/7 on-call rotation and offers the possibility of a hybrid work arrangement.

Job Functions

Lead, mentor, and guide Service Desk Analysts, ensuring they receive appropriate training and development to excel in their roles

Monitor and assess the performance and progress of direct reports, providing regular feedback and coaching to foster improvement

Act as the primary escalation point for all Service Desk Analysts, offering after-hours support as needed

Ensure sufficient coverage and efficient management of incident tickets, distributing workloads evenly to meet service level objectives

Conduct thorough analyses of incidents, develop scalable solutions, and implement preventive measures to avoid future occurrences

Contribute to the organization’s knowledge base by reviewing lessons learned and sharing key insights with the team

Identify opportunities for automation and process improvements to enhance the efficiency and effectiveness of endpoint services

Oversee the inventory and asset management process, proactively anticipating equipment needs based on organizational growth and trends

Manage the provisioning, maintenance, and troubleshooting of telecom services via Teams Voice, ensuring seamless communication support

Stay current with the latest endpoint management tools and techniques, applying this knowledge to improve service delivery

Maintain a customer-focused approach, ensuring all interactions with radiologists, clients, and employees are handled professionally and with excellent service

Foster a collaborative and positive team environment, encouraging a customer-first mindset among team members

Preferred Talents

Extensive experience in endpoint management, including the deployment, configuration, and maintenance of desktops, laptops, mobile devices, and related peripherals

Proven track record in supervising and mentoring IT support staff, managing team performance, and handling escalations effectively

Experience leading or contributing to IT projects, particularly those related to endpoint services (e.g., device rollouts, software updates)

Demonstrated ability to streamline processes, improve efficiency, and implement best practices within IT support teams

Familiarity with IT service management (ITSM) frameworks like ITIL, with experience in incident, problem, and change management

Experience managing vendor relationships, including evaluating products, negotiating contracts, and ensuring adherence to SLAs

Qualifications Preferred

7-10+ years of experience in IT required

3-5+ years in a supervisory or leadership role overseeing direct reports

Professional or architect-level certifications are strongly preferred (CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, Apple Certified Support Professional, etc.)

Experience with PowerShell

Deep knowledge of Windows 11 and MacOS

Working knowledge of desktops, IP phones, servers, networking, storage, and cloud computing

Benefits Package 

Medical insurance: PPO, HDHP 

Health Savings Account 

Dental 

Vision 

Basic Life and AD&D- company paid 

Voluntary Short-term disability 

Voluntary Long-term disability 

Voluntary Life and AD&D 

Voluntary Critical Illness and Accident 

401K and Profit sharing 

Paid Time Off

Apply

Operations Support Specialist

The Operations Support specialist is critical in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role manages all aspects of the operations department to ensure the timely flow of Radiology studies in a 24/7 support environment. The schedule for this position is Wednesday to Saturday, 9pm to 7:30am CST.

Job Functions

Proofreads, amends, and updates reports per a quality assurance process
Ensure studies are complete and prepared for radiologist interpretation, follow up with the site for missing information, images, and required documentation
Professional communication with physicians, clients, and Operations team members
Provide timely communication of critical findings and results reporting and complete the proper documentation in compliance with ACR and Joint Commission guidelines
Provides Level Two phone support to internal and external customers
Additional project-based responsibilities

Preferred Talents

Strong communication skills, both verbal and written
Excellent active listening skills with interpersonal and rapport-building skills
Adaptability, flexibility, and comfortable working in fast-paced environments
Creative, self-motivated, proactive, and confident nature with the ability to work remotely
High attention to detail
Ability to interact effectively with internal and external clients
Possess an in-depth understanding of radiology medical terms, concepts, procedures, and modalities
Demonstrates a well-organized time management process

Qualifications Preferred

Graduate from an ARRT accredited School of Radiologic Technology
Registered Radiology Technologist certificate
2-3 years of Customer Support experience

Benefits Package

Medical insurance: PPO, HDHP
Health Savings Account
Dental
Vision
Basic Life and AD&D- company paid
Voluntary Short-term disability
Voluntary Long-term disability
Voluntary Life and AD&D
Voluntary Critical Illness and Accident
401K and Profit sharing
Paid Time Off (PTO)

Job Title: Operations Support Specialist

Status: Non-Exempt, Hourly

Position type: Full Time

Work Location: Remote

Reports to: Operations Supervisor

Supervises Direct Reports: No

Apply