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We are experts in teleradiology. Our team of physicians is supported by a team of operational professionals and experts who enable Real Radiology to provide the most efficient, and consistent teleradiology services in the industry.

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Apply now for one of our following open positions:

Customer Liaison

Position Summary 

As a Customer Liaison at Real Radiology, you will be responsible for the functions of the implementation and management of all customers served. This position plays a key role in developing and maintaining relationships with customer contacts to ensure excellent customer service. 

Essential Job Functions 

  • Act as a liaison between the customer and internal team members to address all aspects of customer management 

  • Facilitate all aspects of the implementation process for the onboarding of all new customers 

  • Develop a robust dashboard that documents the health of the customer 

  • Continuously review and update 

  • Facilitate the presentation of the dashboards to internal team along with customers 

  • Schedule and drive monthly meetings with customers to review dashboards and address concerns 

  • Cultivates relationships with key contacts of clients and internal team members to ensure expectations are clearly defined and are mutual in scope throughout the life cycle of the customer 

  • Provide timely communication to both internal and external parties and escalate concerns appropriately Ensure resolution of any action items related to those concerns is addressed timely 

  • Work collaboratively with peers and leadership on process improvement projects 

  • Assist with customer implementations and management of onboarding tasks 

  • Other projects, duties and responsibilities as assigned 

Preferred Talents 

  • Superior communication skills both orally and in writing 

  • Creative, self-motivated, proactive, and confident nature 

  • Ability to work with diverse groups virtually and in-person 

  • Strong knowledge of relationship management and client coaching  

  • Exceptional organizational and time management skills  

  • Proficiency with CRM software and strong computer skills 

  • High attention to detail and strong teamwork mentality 

  • Flexibility to meet timeline demands, customer concerns, and project objectives 

Qualifications 

  • Bachelor’s Degree preferred; Associates degree required (focus on business administration, business coaching, or relationship management is highly desired) or equivalent experience in lieu of degree

  • 2-3 years of client or employee support or project management experience preferred 

  • Experience with CRM software strongly preferred 

  • Previous experience in a training development role strongly preferred 

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, speak, hear, and use their hands to type and/or take notes.  

The employee must have the ability to speak, see and hear other personnel and/or objects. They must also communicate both in oral and written form. Must be capable of using a telephone and computer keyboard. They must ability to lift to 10 lbs. Employee must have the ability to sit and work at a computer terminal for extended periods of time. They will be communicating with others to exchange information, and this is sedentary work that primarily involves sitting.  

Work Schedule/ Hours 

Primary Location Nebraska-Omaha 

Work Location: Omaha, NE; Main Office: 17310 Wright St., Ste 103, Omaha, NE 68130 

Job Type: Full-time, Monday-Friday office hours schedule 

Reports to: Director of Customer Implementations 

Supervises Direct Reports: No 

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Physician Privileging Specialist

Position Summary

The Physician Privileging Specialist (PPS) is responsible for completing the privileging processes for physician radiologists of Real Radiology. The PPS ensures that facility medical privileges are submitted appropriately and checks the status of privilege applications for assigned facilities. The PPS will report directly to the Physician Services Manager.

Essential Job Functions

  • Obtain and complete facility privilege applications for both initial and renewals as requested by Physician Privileging Ambassadors.
  • Proof all applications and prepare for signatures from physician
  • Obtain fees from accounting as needed to complete submissions
  • Request verifications to be sent directly back to facilities as needed 
  • Stay updated on facility privileging requirements for assigned facilities
  • Develop relationships with key personnel at privileging facilities
  • Communicate with facilities to identify application deficiencies and submit corrections as needed or determine expected timing of issuance
  • Document all actions in system provide and maintain accurate information
  • Escalate issues to management as necessary
  • Other tasks as assigned by management

Preferred Talents

  • Strong organizational skills and close attention to detail
  • Strong teamwork mentality
  • Exceptional communication skills, both written and verbal
  • Adaptability, flexibility, and comfortable working in a fast-paced environment

Qualifications

  • High school diploma or equivalent.
  • 2 years’ experience in privileging and/or credentialing process.
  • Strong communication skills will be communicating to internal and external constituents.
  • Strong computer skills ability to work with databases and spreadsheets

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, speak, hear, and use their hands to type and/or take notes. The employee must have the ability to speak, see and hear other personnel and/or objects. They must also communicate both in oral and written form. Must be capable of using a telephone and computer keyboard. They must ability to lift to 10 lbs. Employee must have the ability to sit and work at a computer terminal for extended periods of time. They will be communicating with others to exchange information, and this is sedentary work that primarily involves sitting.

Work Schedule/ Hours

Primary Location Nebraska-Omaha (17310 Wright St., Ste 103, Omaha, NE 68130)

Job Type Full-time, Monday-Friday office hours schedule

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Physician Services Administrator

Position Summary

The Physician Services Associate (PSA) is responsible for assisting different teams inside the Physician Services department of Real Radiology. The PSA ensures that applications and requests are completed timely and accurately. The PSA reports to the Physician Services Supervisor.  

Essential Job Functions

  • Compile information for applications
  • Assist with privilege and license applications
  • Assist with follow-up requests
  • Request verifications as needed
  • Obtain fees from accounting to complete submissions
  • Communicate with facilities, state boards for application deficiencies
  • Document all actions in system provide and maintain accurate information
  • Escalate issues to management as necessary
  • Other tasks as assigned by management

Preferred Talents

  • Strong organizational skills and close attention to detail
  • Strong teamwork mentality
  • Exceptional communication skills, both written and verbal
  • Adaptability, flexibility, and comfortable working in a fast-paced environment

Qualifications

  • High school diploma or equivalent
  • Strong communication skills will be communicating to internal and external constituents
  • Strong computer skills ability to work with databases and spreadsheets

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, speak, hear, and use their hands to type and/or take notes.

The employee must have the ability to speak, see and hear other personnel and/or objects. They must also communicate both in oral and written form. Must be capable of using a telephone and computer keyboard. They must ability to lift to 10 lbs. Employee must have the ability to sit and work at a computer terminal for extended periods of time. They will be communicating with others to exchange information, and this is sedentary work that primarily involves sitting. 

Work Schedule/ Hours

Primary Location: Nebraska-Omaha

Work Location: Main Office (17310 Wright St., Ste 103, Omaha, NE 68130)

Job Type: Full-time, Monday-Friday office hours schedule

Reports to: Physician Services Supervisor

Supervises Direct Reports: No

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Operations Call Center Representative

The Operations Department and its staff play a critical role in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role provides customer service to both internal and external customers. Properly supporting these activities requires processing a high volume of inbound and outbound phone calls in a professional, timely, and effective manner.

Essential Job Functions

  • Manage inbound and outbound calls

  • Route calls and inquiries relating to study, image, and report status

  • Efficiently document results reporting to comply with ACR and JC standards

  • Accurate documentation of IT tickets

  • Additional project-based responsibilities

Preferred Talents

  • Excellent customer service skills

  • High attention to detail

  • Strong teamwork mentality

  • Exceptional communication skills, both written and verbal

  • Intermediate computer skills

  • Demonstrates initiative and ability to work independently

  • Strong time management and organizational skills

  • Adaptability, flexibility, and comfortable working in fast-paced environments

Qualifications

  • High School Diploma or equivalent required

  • 6 months-1 year of Customer Support experience preferred

  • 1-2 years of telephone-based customer support preferred

  • Previous experience with medical terminology strongly preferred

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, speak, hear, and use their hands to type and/or take notes. The employee must have the ability to speak, see and hear other personnel and/or objects. They must also communicate both in oral and written form. Must be capable of using a telephone and computer keyboard. They must ability to lift to 10 lbs.

Employee must have the ability to sit and work at a computer terminal for extended periods of time. They will be communicating with others to exchange information, and this is sedentary work that primarily involves sitting.

Work Schedule/ Hours

  • Week 1: Wed-Saturday 9p-7:30a CST
  • Week 2: Sun-Tues 7p-7:30a

Primary Location Remote

Work Location Remote

Job Call Center Representative

Job Type Full-Time

Reports to Operations Manager

Supervises Direct Reports No

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time without notice.

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