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We are experts in teleradiology. Our team of physicians is supported by a team of operational professionals and experts who enable Real Radiology to provide the most efficient, and consistent teleradiology services in the industry.

Browse careers with Real Radiology.

Join us in building a modern teleradiology service powered by extraordinary support for our customers and radiologists.
Apply now for one of our following open positions:

Operations Supervisor

The Operations Supervisor is responsible for leading a cross functional team. This position oversees the workflow within the Picture Archiving and Communication System (PACS), coordinates teams scheduling, ensures processes and procedures are performed accurately and within compliance, and works closely with the Operations Supervisors team. This position is in Office, Monday to Thursday, 5:30am – 4pm.

Job Functions

Provide timely communication to both internal and external customers
Oversee the ongoing development of the Operations team members
Onboard new team members
Identify and implement standard workflow and best practices across all shifts
Backup to team and department
Effectively manage direct reports: assist in hiring process, training, development and monitoring performance
Delegate task and responsibilities
Perform leadership rounding on all direct reports to promote workflow changes, drive employee satisfaction and encourage collaboration
Provide expert assistance in the workflow queues
Manage department schedules to ensure appropriate coverage
Approve department timecards, ensuring accuracy for bi-weekly pay dates
Oversee time off requests
Complete annual evaluations and assist in creating goals in collaboration with upper management
Work collaboratively with peers and leadership on process improvement projects
Perform assigned projects and duties

Preferred Talents

Excellent communication and people skills
High level of integrity, confidentiality, and ethics
Critical thinking skills
Keen attention to detail
Computer skills; Microsoft Office Suite
Strong organizational and time management skills
Excellent active listening, interpersonal, and rapport building
Patient and empathetic attitude
Adaptability, flexibility, and comfortable working in fast-paced environment

Qualifications Preferred

ARRT accredited School of Radiologic Technology
Registered Radiology Technologist
Certifications:
Computed Tomography
Magnetic Resonance Imaging
Diagnostic Medical Sonographer
Nuclear Medicine Technologist
Mammographer
2+ years of Radiologic Technologist experience

Benefits Package

Medical insurance: PPO, HDHP
Health Savings Account
Dental
Vision
Basic Life and AD&D- company paid
Voluntary Short-term disability
Voluntary Long-term disability
Voluntary Life and AD&D
Voluntary Critical Illness and Accident
401K and Profit sharing
Paid Time Off

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Operations Support Specialist

The Operations Support specialist is critical in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role manages all aspects of the operations department to ensure the timely flow of Radiology studies in a 24/7 support environment. The schedule for this position is Wednesday to Sunday, 6pm to 2:30am CST.

Job Functions

Proofreads, amends, and updates reports per a quality assurance process
Ensure studies are complete and prepared for radiologist interpretation, follow up with the site for missing information, images, and required documentation
Professional communication with physicians, clients, and Operations team members
Provide timely communication of critical findings and results reporting and complete the proper documentation in compliance with ACR and Joint Commission guidelines
Provides Level Two phone support to internal and external customers
Additional project-based responsibilities

Preferred Talents

Strong communication skills, both verbal and written
Excellent active listening skills with interpersonal and rapport-building skills
Adaptability, flexibility, and comfortable working in fast-paced environments
Creative, self-motivated, proactive, and confident nature with the ability to work remotely
High attention to detail
Ability to interact effectively with internal and external clients
Possess an in-depth understanding of radiology medical terms, concepts, procedures, and modalities
Demonstrates a well-organized time management process

Qualifications Preferred

Graduate from an ARRT accredited School of Radiologic Technology
Registered Radiology Technologist certificate
2-3 years of Customer Support experience

Benefits Package

Medical insurance: PPO, HDHP
Health Savings Account
Dental
Vision
Basic Life and AD&D- company paid
Voluntary Short-term disability
Voluntary Long-term disability
Voluntary Life and AD&D
Voluntary Critical Illness and Accident
401K and Profit sharing
Paid Time Off (PTO)

Job Title: Operations Support Specialist

Status: Non-Exempt, Hourly

Position type: Full Time

Work Location: Remote

Reports to: Operations Supervisor

Supervises Direct Reports: No

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Support Analyst

The Support Analyst role encompasses a range of key duties, with a primary focus on workstation management and addressing level 1/2 support tickets. The Support Analyst will undertake workstation configuration and repair tasks while delivering crucial technical assistance to radiologists, customers, and staff members. Creative problem-solving will be essential, while maintaining adherence to established processes.

This role presents an opportunity to gain familiarity with Real Radiology’s comprehensive IT ecosystem. Additionally, there may be instances where the Support Analyst is called upon to serve as an escalation point for Level 1 Operations support staff, contributing to a cohesive support framework.

This position is in the office with a schedule of Saturday through Wednesday, 6am to 3pm, has a 24x7x365 on-call rotation, and availability for hybrid work arrangement.

Essential Job Functions

  • Ensure efficient setup, upgrade, and maintenance of desktops, laptops, and other end-user devices
  • Diagnose and troubleshoot desktop, laptop, and peripheral issues with a focus on minimizing downtime
  • Resolve technical issues related to specialized medical teleradiology software, ensuring continuous operation
  • Identify, troubleshoot, and resolve hardware and software issues with a methodical approach
  • Provide remote support to users through standard IT tools (e.g., remote desktop software, ticketing systems)
  • Administer user accounts and manage endpoints to ensure secure and appropriate access
  • Track and manage IT inventory, ensuring accuracy and accountability
  • Support daily IT operations, promptly addressing technical issues to maintain service continuity
  • Adapt to evolving technology needs and perform additional tasks as required

Preferred Talents

  • Proficiency in understanding and interpreting technical documentation, including safety regulations and operating procedures
  • Strong communication skills, with the ability to effectively present information to customers and colleagues
  • Demonstrated ability to follow detailed written and oral instructions
  • Critical thinking to problem- solve
  • Strong multitasking skills, with the ability to prioritize tasks and seek help when needed
  • Proficiency in Entra, M365, and other administrative tools within the M365 ecosystem
  • Experience in user account management and access provisioning, ensuring compliance with security policies
  • Intermediate troubleshooting skills for a variety of software platforms and hardware issues, with a focus on root cause analysi
  • Strong competence in resolving technical issues within Windows and OSX-based operating systems

Qualifications

  • Associate’s degree (A.A.) in Information Technology, Computer Science, or a related field, or equivalent experience and training; three or more years in IT Service Desk or Managed Service Provider environments
  • Experience in IT Service Desk or Managed Service Provider environments is highly preferred

Benefits Package 

  • Medical Insurance: PPO, HDHP 
  • Health Savings Account 
  • Dental 
  • Vision 
  • Basic Life and AD&D- company paid!
  • Voluntary Short-term disability 
  • Voluntary Long-term disability 
  • Voluntary Life and AD&D 
  • Voluntary Critical Illness
  • Voluntary Accident 
  • 401K and Profit sharing 
  • Paid Time Off

Apply

Customer Success Specialist

Description

 

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

HIGHLIGHTS
As a Customer Success Specialist, you will be responsible for implementing and managing Real Radiology customers. This position plays a key role in developing and maintaining relationships with customer contacts to ensure excellent service is provided. This role is an opportunity to work with different departments, driving a collaborative approach for a successful experience with our internal and external teams. 

This position is full-time, salaried, and in- office during regular business hours.

THE ROLE

Expectations

In this role, you will serve as a key liaison between customers and internal teams, managing all aspects of customer relationships, including onboarding, communication, and issue resolution. You will continuously update stakeholders and facilitate the presentation of individual customer dashboards. This position leads monthly customer meetings to address concerns, align on scope, and set clear expectations. Additionally, you will support customer implementations, process improvement projects, and other initiatives aligned with Customer Success goals.

Skills

  • Superior communication skills
  • Creative, self-motivated, proactive, and confident nature 
  • Ability to work with diverse groups virtually and in-person
  • Strong knowledge of relationship management and client coaching
  • Strong teamwork mentality
  • Exceptional organizational and time management skills  
  • Proficiency with CRM software
  • High attention to detail
  • Flexibility to meet timeline demands
  • Microsoft Suite
  • Computer literacy

The Team

The Customer Success department is a collaborative, customer-focused team dedicated to driving client success and satisfaction. The team emphasizes proactive communication, problem-solving, and building strong relationships, working closely with cross-functional departments to enhance processes and deliver seamless customer experiences.

QUALIFICATIONS

  • Degree -level education, associate degree required
  • 2+ years of experience in client or employee support, project management, or training development preferred

BENEFITS & PERKS

  • Comprehensive benefits package, including retirement and profit sharing
  • Paid Off Time and flexibility to support your personal life
  • Fuel for your day with company sponsored lunches & snacks

Apply