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The Operations Supervisor is responsible for leading a cross functional team. This position oversees the workflow within the Picture Archiving and Communication System (PACS), coordinates teams scheduling, ensures processes and procedures are performed accurately and within compliance, and works closely with the Operations Supervisors team. This position is in Office, Monday to Thursday, 5:30am – 4pm.

Job Functions

Provide timely communication to both internal and external customers
Oversee the ongoing development of the Operations team members
Onboard new team members
Identify and implement standard workflow and best practices across all shifts
Backup to team and department
Effectively manage direct reports: assist in hiring process, training, development and monitoring performance
Delegate task and responsibilities
Perform leadership rounding on all direct reports to promote workflow changes, drive employee satisfaction and encourage collaboration
Provide expert assistance in the workflow queues
Manage department schedules to ensure appropriate coverage
Approve department timecards, ensuring accuracy for bi-weekly pay dates
Oversee time off requests
Complete annual evaluations and assist in creating goals in collaboration with upper management
Work collaboratively with peers and leadership on process improvement projects
Perform assigned projects and duties

Preferred Talents

Excellent communication and people skills
High level of integrity, confidentiality, and ethics
Critical thinking skills
Keen attention to detail
Computer skills; Microsoft Office Suite
Strong organizational and time management skills
Excellent active listening, interpersonal, and rapport building
Patient and empathetic attitude
Adaptability, flexibility, and comfortable working in fast-paced environment

Qualifications Preferred

ARRT accredited School of Radiologic Technology
Registered Radiology Technologist
Certifications:
Computed Tomography
Magnetic Resonance Imaging
Diagnostic Medical Sonographer
Nuclear Medicine Technologist
Mammographer
2+ years of Radiologic Technologist experience

Benefits Package

Medical insurance: PPO, HDHP
Health Savings Account
Dental
Vision
Basic Life and AD&D- company paid
Voluntary Short-term disability
Voluntary Long-term disability
Voluntary Life and AD&D
Voluntary Critical Illness and Accident
401K and Profit sharing
Paid Time Off

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The Support Analyst role encompasses a range of key duties, with a primary focus on workstation management and addressing level 1/2 support tickets. The Support Analyst will undertake workstation configuration and repair tasks while delivering crucial technical assistance to radiologists, customers, and staff members. Creative problem-solving will be essential, while maintaining adherence to established processes.

This role presents an opportunity to gain familiarity with Real Radiology’s comprehensive IT ecosystem. Additionally, there may be instances where the Support Analyst is called upon to serve as an escalation point for Level 1 Operations support staff, contributing to a cohesive support framework.

This position is in the office with a schedule of Saturday through Wednesday, 6am to 3pm, has a 24x7x365 on-call rotation, and availability for hybrid work arrangement.

Essential Job Functions

• Ensure efficient setup, upgrade, and maintenance of desktops, laptops, and other end-user devices
• Diagnose and troubleshoot desktop, laptop, and peripheral issues with a focus on minimizing downtime
• Resolve technical issues related to specialized medical teleradiology software, ensuring continuous operation
• Identify, troubleshoot, and resolve hardware and software issues with a methodical approach
• Provide remote support to users through standard IT tools (e.g., remote desktop software, ticketing systems)
• Administer user accounts and manage endpoints to ensure secure and appropriate access
• Track and manage IT inventory, ensuring accuracy and accountability
• Support daily IT operations, promptly addressing technical issues to maintain service continuity
• Adapt to evolving technology needs and perform additional tasks as required

Preferred Talents

• Proficiency in understanding and interpreting technical documentation, including safety regulations and operating procedures
• Strong communication skills, with the ability to effectively present information to customers and colleagues
• Demonstrated ability to follow detailed written and oral instructions
• Critical thinking to problem- solve
• Strong multitasking skills, with the ability to prioritize tasks and seek help when needed
• Proficiency in Entra, M365, and other administrative tools within the M365 ecosystem
• Experience in user account management and access provisioning, ensuring compliance with security policies
• Intermediate troubleshooting skills for a variety of software platforms and hardware issues, with a focus on root cause analysi
• Strong competence in resolving technical issues within Windows and OSX-based operating systems

Qualifications

• Associate’s degree (A.A.) in Information Technology, Computer Science, or a related field, or equivalent experience and training; three or more years in IT Service Desk or Managed Service Provider environments
• Experience in IT Service Desk or Managed Service Provider environments is highly preferred

Benefits Package 

• Medical Insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid!
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness
• Voluntary Accident 
• 401K and Profit sharing 
• Paid Time Off

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The Operations Support specialist is critical in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role manages all aspects of the operations department to ensure the timely flow of Radiology studies in a 24/7 support environment. The schedule for this position is Thursday to Sunday, 9pm to 7:30am CST.

Job Functions

• Proofreads, amends, and updates reports per a quality assurance process
• Ensure studies are complete and prepared for radiologist interpretation, follow up with the site for missing information, images, and required documentation
• Professional communication with physicians, clients, and Operations team members
• Provide timely communication of critical findings and results reporting and complete the proper documentation in compliance with ACR and Joint Commission guidelines
• Provides Level Two phone support to internal and external customers
• Additional project-based responsibilities

Preferred Talents

• Strong communication skills, both verbal and written
• Excellent active listening skills with interpersonal and rapport-building skills
• Adaptability, flexibility, and comfortable working in fast-paced environments
• Creative, self-motivated, proactive, and confident nature with the ability to work remotely
• High attention to detail
• Ability to interact effectively with internal and external clients
• Possess an in-depth understanding of radiology medical terms, concepts, procedures, and modalities
• Demonstrates a well-organized time management process

Qualifications Preferred

• Graduate from an ARRT accredited School of Radiologic Technology
• Registered Radiology Technologist certificate
• 2-3 years of Customer Support experience

Benefits Package

• Medical insurance: PPO, HDHP
• Health Savings Account
• Dental
• Vision
• Basic Life and AD&D- company paid
• Voluntary Short-term disability
• Voluntary Long-term disability
• Voluntary Life and AD&D
• Voluntary Critical Illness and Accident
• 401K and Profit sharing
• Paid Time Off (PTO)

Job Title: Operations Support Specialist

Status: Non-Exempt, Hourly

Position type: Full Time

Work Location: Remote

Reports to: Operations Supervisor

Supervises Direct Reports: No

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The Marketing Specialist will assist with the development and implementation of marketing initiatives. This role requires a mix of creativity, analytical thinking, and hands-on execution in both digital and traditional marketing efforts. This role will focus on branding, social media, digital presence, internal and external marketing materials, and community engagement.

Job Functions

Social Media Strategy & Online Presence

• Develop and manage social media channels (LinkedIn, Facebook, Instagram, Twitter)
• Create consistent, engaging content tailored for radiology professionals, referring physicians, and potential clients
• Run targeted social media advertising campaigns (Facebook Ads, LinkedIn Ads).
• Monitor analytics to refine marketing strategies

Branding & Content Creation

• Develop a unified brand message and marketing collateral
• Create brochures, flyers, email campaigns, and newsletters
• Manage website content and SEO to ensure high visibility on Google
• Craft blog posts and educational articles to position Real Radiology as an industry leader

Referral & Physician Marketing Support

• Develop internal marketing materials for physicians and sales teams
• Support sales efforts with case studies, presentations, and testimonials
• Organize webinars and educational sessions for referring physicians

Community & Industry Engagement

• Manage public relations and sponsorship opportunities with medical organizations
• Attend and promote Real Radiology at local healthcare events and conferences
• Establish referral partnerships with healthcare providers

Preferred Talents

• Proven ability to plan, execute, and measure marketing campaigns across multiple channels
• Strong writing and editing skills for blogs, websites, social media, and email marketing
• Analytical mindset with the ability to assess industry trends, competitor strategies, and customer behavior to optimize marketing efforts
• Hands-on experience with social media platforms (LinkedIn, Instagram, Facebook, Twitter), including ad management and performance analytics
• Proficiency in digital marketing strategies and content marketing
• Experience with marketing software, automation tools, and design platforms
• Excellent project management skills with the ability to multitask, prioritize, and meet deadlines
• Strong written and verbal communication skills
• Adaptability to adjust strategies based on market trends and campaign performance
• Ability to work both independently and collaboratively

Qualifications Preferred

• Bachelor’s degree in Marketing, Communications, or a related field
• 2+ years of experience in marketing

Benefits Package

• Medical insurance: PPO, HDHP
• Health Savings Account
• Dental
• Vision
• Basic Life and AD&D- company paid
• Voluntary Short-term disability
• Voluntary Long-term disability
• Voluntary Life and AD&D
• Voluntary Critical Illness and Accident
• 401K and Profit sharing
• Paid Time Off (PTO)
• Holidays

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